- To ensure that the services operate in ways that put the Tenants’ and Service Users’ needs and wishes at the forefront of service delivery at all times.
- To ensure that all our customers experience excellence in all aspects of our service delivery at all times.
- To provide leadership and support to staff, providing guidance and instruction that ensures excellent service delivery.
- To develop services in ways that are innovative and which raise the profile of the Company above that of other providers.
- To promote informed risk taking that enables people to develop their independence and expand their horizons.
- By achieving the above, to retain and develop existing contracts and to win new business.