Hilton is registered with the Commission for Social Care Inspection (CSCI). This is the government body that regulates social care providers to ensure that they are providing safe and high-quality services. CSCI carries out inspections and from these inspections gives a quality rating to each provider.
CSCI – inspection of Hilton Care in February 2008
- CSCI’s latest rating of Hilton Care shows that we provide a ‘two star good service’. This independent assessment of our services clearly shows that the Tenants are receiving high-quality support
- In particular, for Standard 9 – ‘Service Users are assisted to make their own decisions and control their own lives and are supported in maintaining their independence’ (see page 19 of the CSCI report elsewhere in our website) - you will see that Hilton exceeds this standard. We believe this aspect of the support we provide is crucial in demonstrating how people’s lives have changed since we have been supporting them.
Service User Satisfaction survey:
- In May 2008 we conducted a ‘Service User Satisfaction Survey’ by writing to all our Tenants, their families and their advocates to ask what they each thought of the quality of the services we provide. In summary, they said that:
- We communicate well with the Tenants, the families and the advocates
- The Tenants are receiving the care and support they need and expect
- The staff are caring, skilled and committed to providing a good service
- We respond quickly and effectively if things go wrong (as they sometimes do!)
