About us

Person centred planning

• Hilton develops individual Person-Centred Care and Support Plans, that include meaningful goal setting.
  
  
• We ensure there is full participation (with whatever support is required) by the Tenant / Service User.
  
  
• We develop service improvements for individuals based on their specific needs AND service improvement that benefits many or all of the Tenants / other Service Users we support.
  
  
• We ensure activities are planned and that staff work flexibly to better meet the needs of the Tenants / Service Users.
  
  
• We listen to the Tenants and Service Users in order that we understand their wishes and choices.
  
  
• We develop creative and flexible support packages for each person we support.
  
  
• We identify the best way to support each person by working with them, and by identifying how friends, family, advocates and others within their Circles of Support can assist with this support.